1. Return period

Eligible non-custom products may be returned by notifying DailyTime Store within 14 calendar days after delivery.

After notifying us, the product must be returned within 14 calendar days unless applicable law provides otherwise.

This policy does not limit any mandatory consumer rights available under the laws of the customer's country or region.

2. How to request a return

To request a return, contact:

Email: dailytimestore@gmail.com

Please provide:

·   Your order number

·   The product you wish to return

·   The delivery date

·   The reason for the return

·   Clear photographs or video where the return relates to damage, defects, or an incorrect item

Please wait for our return instructions and the correct return address before shipping the product.

Do not send products to our registered company address unless DailyTime Store expressly confirms that address for your specific return.

Unauthorized or cash-on-delivery returns may be refused where permitted by law.

3. Return condition

For voluntary returns, returned products must remain in a condition suitable for resale.

Unless mandatory consumer law provides otherwise, returned products must:

·   Be unused and unworn

·   Show no scratches, dents, stains, odors, alterations, or other signs of use

·   Include the original packaging

·   Include all tags, accessories, manuals, protective materials, spare parts, and complimentary items supplied with the order

·   Be returned in substantially the same condition in which they were received

Products that have been worn, resized, engraved, altered, damaged after delivery, or otherwise handled in a way that materially affects their resale value may be refused for voluntary return or may be subject to an appropriate deduction where permitted by law.

Where statutory withdrawal rights apply, customers may inspect products only to the extent reasonably necessary to establish their nature, characteristics, and functioning.

The customer may be responsible for diminished value resulting from handling beyond what is reasonably necessary for that purpose.

4. Return shipping costs

For change-of-mind or voluntary returns, the customer is responsible for the direct cost of return shipping unless applicable law requires otherwise.

We recommend using a tracked and insured shipping service and keeping the shipping receipt until the return has been completed.

If DailyTime Store confirms that a product:

·   Arrived damaged

·   Is defective

·   Is the wrong product

·   Is materially different from the product description

·   Is materially different from approved customization artwork or specifications

we will provide appropriate return instructions and, where applicable, reimburse reasonable return shipping costs or provide another suitable remedy.

Please contact us before returning such products.

5. Custom and personalized products

Products made, modified, or produced according to the customer's specifications are generally not eligible for change-of-mind cancellation or return once the customer has approved the artwork, mockup, design, specifications, or customization and production has started.

This includes, without limitation:

·   Custom logos

·   Engraving

·   Printed artwork

·   Personalized text

·   Custom dial designs

·   Custom colors

·   Custom watch specifications

·   Made-to-order products

·   Products specially produced or modified for an individual customer

This restriction applies to the extent permitted by applicable law.

Custom or personalized products remain eligible for appropriate remedies where there is a confirmed:

·   Manufacturing defect

·   Incorrect product

·   Shipping damage

·   Material difference from the approved artwork, mockup, or production specification

Mandatory consumer rights remain unaffected.

6. Other non-returnable items

Unless applicable law provides otherwise, we may refuse voluntary returns for:

·   Products that have been used, worn, altered, resized, engraved, or damaged after delivery

·   Products that are no longer in resalable condition

·   Personalized or custom-made products as described above

·   Gift cards

·   Products sealed for health or hygiene reasons where the seal has been opened

·   Products specifically identified as final sale where such exclusion is legally permitted

A discounted or promotional price alone does not remove statutory rights relating to defective or non-conforming products.

7. Damaged, defective, or incorrect products

Please inspect your order shortly after delivery.

If a product arrives damaged, defective, incorrect, or materially different from its description, contact us promptly at:

Email: dailytimestore@gmail.com

Please include your order number and, where reasonably possible, clear photographs or video showing:

·   The product

·   The reported issue

·   The packaging

·   The shipping label

Depending on the circumstances and applicable law, an appropriate remedy may include:

·   Repair

·   Replacement

·   Partial refund

·   Price reduction

·   Full refund

Nothing in this policy limits any mandatory legal guarantee or consumer right.

8. Exchanges

We generally do not process direct exchanges for change-of-mind returns.

For an eligible voluntary return, please return the original product after receiving approval and place a new order for the replacement product.

This does not limit any legal right to replacement where a product is defective, damaged, incorrect, or otherwise non-conforming.

9. Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method within 10 calendar days after approval, subject to applicable law.

Your bank, card issuer, payment provider, or other financial institution may require additional processing time before the refund appears in your account.

No restocking fee is charged for eligible returns.

Where mandatory withdrawal law applies, refunds will be processed in accordance with applicable statutory requirements.

Where legally permitted, we may withhold reimbursement until we receive the returned goods or receive acceptable evidence that the goods have been sent back.

For EU statutory withdrawals, reimbursement includes the price of the eligible product and the cost of the least expensive standard delivery method offered for the original order. Additional costs resulting from premium or expedited delivery options are not refundable unless required by law.

10. Order cancellation

For standard, non-custom orders, customers may request cancellation as soon as possible after placing the order.

We recommend sending cancellation requests within 15 minutes of placing the order.

We will make reasonable efforts to cancel an order if fulfillment has not started, but cancellation cannot be guaranteed once processing or shipment preparation has begun.

If the order has already shipped, the applicable return process must be followed.

Custom or personalized orders cannot normally be cancelled for change of mind after the customer has approved the artwork, mockup, design, or production specifications and production has started.

Mandatory consumer rights remain unaffected.

11. Model withdrawal form

Customers who have a statutory right of withdrawal may use the following form, although use of this specific form is not mandatory.

To: DailyTime Store

Operated by: CELESTIUM GROUP LIMITED (天匠集團有限公司)

Email: dailytimestore@gmail.com

I/We hereby give notice that I/We withdraw from the contract for the sale of the following goods:

Goods: [describe goods]

Ordered on: [date]

Received on: [date]

Order number: [number]

Name of consumer(s): [name]

Address of consumer(s): [address]

Signature: [only required if submitted on paper]

Date: [date]

12. Seller information

Legal entity: CELESTIUM GROUP LIMITED

Chinese registered name: 天匠集團有限公司

Trading name: DailyTime Store

Business Registration Certificate No.: 79008663-000-10-25-6

Registered address:

Room 12, 20/F, Good Hope Commercial Centre

2-16 Fa Yuen Street

Mong Kok, Kowloon

Hong Kong

Email: dailytimestore@gmail.com

Website: https://dailytimestore.com