Refund Policy

Last updated: 2026-07-23

Eligible non-custom products may be returned within 7 calendar days after delivery. The return request must be submitted to DailyTime Store within that period.

Return conditions

The product must be unused, unworn, complete, and returned with its original packaging, tags, accessories, and included parts. A return must be approved before the item is sent back.

Custom products

Custom products, including logo, engraving, printed artwork, personalized text, or made-to-order work, do not support change-of-mind cancellation or return after the artwork or mockup is approved and production has started.

This restriction does not apply to a confirmed defect, wrong item, or a custom product that is materially different from the approved artwork or mockup.

How to request a return

Contact dailytimestore@163.com with your order number, product details, delivery date, and the reason for the request. If the request is approved, we will provide the return address and instructions. Do not send a return before approval.

Refunds and mandatory rights

After the returned product or reported issue is reviewed, an approved refund is sent to the original payment method. Mandatory consumer protection laws in the customer's country or region always apply and take priority over this policy.