Last updated: September 8, 2026
DailyTime Store is operated by CELESTIUM GROUP LIMITED (天匠集團有限公司).
Processing and delivery
DailyTime Store ships to destinations shown at checkout. In-stock products are dispatched within 5 business days after payment confirmation; most orders are dispatched within 2 business days. Dispatch can take longer during holidays, peak periods, or order verification.
Standard delivery to most destinations typically takes 10–20 days after dispatch. Delivery estimates depend on destination, carrier route, customs processing, and local delivery conditions and are not guarantees. Tracking details are sent by email after dispatch; cross-border tracking scans can take time to appear.
Available shipping services and charges are shown at checkout for the selected destination. Taxes, duties, or import charges are handled as shown at checkout and under the applicable destination rules. We will contact the customer if additional customs information is required.
Custom production
Custom logo, engraving, printed artwork, personalized text, and made-to-order products enter production only after artwork or mockup approval and payment. Custom production normally takes 7–15 business days before dispatch; this is a production estimate and not a delivery guarantee.
Returns for non-custom products
Eligible non-custom products may be returned within 14 calendar days after delivery. Contact dailytimestore@gmail.com and receive return instructions before sending anything back.
Returned products must be complete and, for voluntary returns outside mandatory rights, unused, unworn, unaltered, and in a condition that permits resale as new. They should be free from scratches, sizing or adjustment marks, removed protective films, odors, damage, or other signs of use, and include the original packaging, tags, accessories, manuals, gifts, and all included parts. Where statutory withdrawal rights apply, reasonable inspection permitted by mandatory law is not excluded; where allowed by law, a refund may be reduced to reflect diminished value caused by handling beyond what is necessary to establish the product's nature, characteristics, and functioning.
Custom and personalized products
After the customer approves the artwork or mockup and production begins, custom or personalized products are not eligible for change-of-mind cancellation, return, exchange, or refund to the extent permitted by law. This restriction does not apply to a confirmed product defect or malfunction, transit damage, a wrong item, or a material difference from the approved artwork or mockup. Mandatory consumer rights remain unaffected.
Return shipping costs
For an eligible return without a confirmed defect, including a change-of-mind return, the customer is responsible for the direct return shipping cost. A prepaid return label is not included unless required by applicable law.
If we confirm a product defect or malfunction, transit damage, a wrong item, or a material difference from the approved artwork or mockup, DailyTime Store will provide instructions and pay or reimburse reasonable return shipping costs as required by applicable law.
Refunds
After we receive and inspect an approved return—or where mandatory law requires, after you provide evidence that it was sent—the refund is issued to the original payment method. We aim to process approved refunds within 10 calendar days. Your bank or payment provider may require additional time to post the refund. We do not charge a restocking fee.
Return instructions
Do not send a return to our registered company address unless we specifically confirm that address for the return. Email dailytimestore@gmail.com first to receive the correct return address and instructions.
Mandatory rights
Mandatory consumer protection laws in the customer's country or region always apply and take priority over this policy.