1. Shipping destinations

DailyTime Store ships to destinations available at checkout.

If a country or region is not available during checkout, we may not currently be able to ship to that destination.

Shipping availability may change due to carrier restrictions, regulatory requirements, customs conditions, or other operational reasons.

2. Order processing

For in-stock products, orders are normally dispatched within 2 business days after payment confirmation and generally no later than 5 business days, unless otherwise stated on the product page.

Processing may take longer during:

·   Public holidays

·   Peak sales periods

·   Order verification

·   Payment verification

·   High order volumes

·   Exceptional circumstances outside our reasonable control

3. Estimated delivery time

Standard delivery to most destinations typically takes approximately 10–20 days after dispatch.

Delivery times are estimates only. Actual delivery time may be affected by:

·   Destination

·   Carrier routing

·   Customs processing

·   Local delivery conditions

·   Public holidays

·   Weather conditions

·   Security inspections

·   Remote-area delivery

·   Other events outside our reasonable control

4. Tracking

Tracking information is normally provided after dispatch. Tracking details may be sent by email or made available through the order status page.

For international shipments, tracking information may not update immediately. Cross-border parcels can sometimes remain without a new tracking scan while:

·   Moving between countries

·   Awaiting customs processing

·   Being transferred between carriers

·   Awaiting local delivery processing

5. Shipping charges

Available shipping methods and applicable shipping charges are displayed at checkout for the selected destination. The shipping option selected at checkout determines the applicable shipping charge.

6. Taxes, customs, and import duties

Taxes, duties, import charges, or other customs-related fees are shown at checkout where supported by the relevant service.

Unless checkout expressly states that import duties and taxes are included, the recipient may be responsible for charges imposed by the destination country or region.

Customs authorities may require additional information from the recipient before releasing a shipment. If additional information is required, we may contact the customer using the contact details provided with the order.

7. Custom production

Custom and personalized products may include:

·   Custom logos

·   Engraving

·   Printed artwork

·   Personalized text

·   Custom colors

·   Customer-approved specifications

·   Custom dial designs

·   Made-to-order products

Custom production begins only after required payment and, where applicable, customer approval of artwork, mockups, designs, or specifications.

Custom production normally takes approximately 7–15 business days before dispatch, unless another production time is stated or agreed.

Production and delivery times are estimates and are not guaranteed unless expressly agreed in writing.

8. Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Please check your address carefully before completing your order.

We may contact you if the address appears incomplete or cannot be verified. Delivery delays or additional charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

9. Delivery issues

If tracking indicates a delivery problem, please contact us at:

Email: dailytimestore@gmail.com

We may ask you to provide:

·   Order number

·   Tracking number

·   Delivery address

·   Relevant carrier information

We will assist in investigating the shipment with the relevant carrier where appropriate.

10. Returns

Eligible non-custom products may be returned by notifying DailyTime Store within 14 calendar days after delivery.

For voluntary returns, products must remain in a condition suitable for resale and must generally be:

·   Unused

·   Unworn

·   Complete

·   Free from damage or alteration

·   Returned with the original packaging

·   Returned with tags, accessories, manuals, and other included items

To request a return, contact:

Email: dailytimestore@gmail.com

Please wait for return approval, the correct return address, and return instructions before sending the product.

Do not send products to our registered company address unless DailyTime Store expressly confirms that address for the specific return.

Custom or personalized products are generally not eligible for change-of-mind cancellation or return after the customer has approved the artwork, mockup, design, or specifications and production has started, to the extent permitted by applicable law.

This restriction does not apply to confirmed:

·   Manufacturing defects

·   Incorrect products

·   Shipping damage

·   Material differences from approved artwork, mockups, or specifications

For full return conditions and refund procedures, please refer to our Return and Refund Policy.

11. Mandatory consumer rights

Nothing in this Shipping Policy limits or excludes mandatory consumer protection rights that apply under the laws of the customer's country or region. Where mandatory law provides the customer with additional or more favorable rights, those rights will apply.

12. Contact

Email: dailytimestore@gmail.com

Website: https://dailytimestore.com

DailyTime Store is operated by:

Legal entity: CELESTIUM GROUP LIMITED (天匠集團有限公司)